Lafayette College seeks a part-time staff member to fulfill an important role at the Lafayette Inn. The staff member is responsible for establishing and maintaining the highest level of hospitality and welcoming service to potential and current guests. The team member will perform customer service duties in a friendly and professional manner at all times, and ensure that the guests have an enjoyable experience.
Responsibilities include but are not limited to answering the Inn’s phone, responding timely and professionally to the Inn’s email, listening and providing assistance to the guests needs, booking and confirming room reservations, checking guests in and out of the Inn, assisting with daily laundry, set up, monitoring, and clean up of the Inn’s breakfast area. The team member will work closely with other Lafayette Inn Staff to ensure a quality experience for all guests and may be asked to assist in other areas as needed.
POSITION REQUIREMENTS:
● Welcomes guests and visitors, in person or on the telephone; answering or referring inquiries
● Have full working knowledge of food and beverage items being offered for breakfast
● Serve food and beverages in a professional, courteous manner in accordance with Inn’s standards.
● Optimizes guest’ satisfaction by booking reservations in person or by telephone.
● Keeps guest room turnovers on schedule by working with other Inn staff
● Strong computer and organizational skills
● Processes guest payments in compliance with Lafayette College protocol
● Maintains Inn’s inventory and equipment; anticipating needed supplies
● Provide back-up housekeeping services as needed
● Maintains confidentiality of personal and financial information of guests.
● Maintains operations by following established Inn policies and procedures
● Commitment to making guests feel welcome and comfortable
● Follow all Health & Safety procedures and be familiar with emergency protocols
● Be able to work independently and as part of a team
● Ability to work in a fast paced environment and handle multiple items at once
● Other duties as assigned by Innkeeper
Lafayette Inn staff should have very good interpersonal skills that include practicing the utmost discretion and confidentiality, being able to work collaboratively with other College staff, being pleasant and accommodating to guests, and being responsive to the needs of the Inn guests.
QUALIFICATIONS: Previous customer service/hospitality experience is preferred. This is a part-time position of approximately 3-4 days per week for up to 4 hours a day. The total weekly hours are expected to be between 10-15 hours per week. This is a seasonal position and applicants should expect to have periods of time off when Lafayette College is not in session. Applicants must be able to start work at 7am and have availability on either Saturday or Sunday.
DEADLINE: Review of applications to begin immediately, and continue until the position is filled. Please provide a cover letter, resume, and contact information for three references to: herzoga@lafayette.edu
Lafayette is deeply committed to creating a diverse community, one that is inclusive and responsive and is supportive of each and all of its faculty, students, and staff. All members of the College community share in the responsibility for creating, maintaining, and developing a learning environment in which difference is valued, equity is sought, and inclusiveness is practiced. All Lafayette operations reflect the College’s commitment to Diversity, Equity, Access, and Inclusion (DEAI) initiatives, and Lafayette welcomes applicants from diverse backgrounds.