Lafayette College seeks a staff member to fulfill an important role at the Lafayette Inn. The staff member is responsible for establishing and maintaining the highest level of hospitality and welcoming service to potential and current guests. The team member will perform customer service duties in a friendly and professional manner at all times, and ensure that the guests have an enjoyable experience.
Responsibilities include but are not limited to answering the Inn’s phone, responding timely and professionally to the Inn’s email, listening and providing assistance to the guests needs, booking and confirming room reservations, checking guests in and out of the Inn, assisting with daily laundry, set up, monitoring, and clean up of the Inn’s breakfast area. The team member will work closely with other Lafayette Inn Staff to ensure a quality experience for all guests and may be asked to assist in other areas as needed.
POSITION REQUIREMENTS:
● Welcomes guests and visitors, in person or on the telephone.
● Serve food and beverages in a professional, courteous manner in accordance with Inn’s standards.
● Assists housekeeping with removing laundry from rooms and washing, drying, folding, and putting away.
● Optimizes guest’ satisfaction by booking reservations in person or by telephone.
● Maintains Inn’s inventory and equipment; anticipating needed supplies
● Maintains confidentiality of personal and financial information of guests.
● Maintains operations by following established Inn policies and procedures
● Follow all Health & Safety procedures and be familiar with emergency protocols
● Be able to work independently and as part of a team
● Other duties as assigned by Innkeeper
Lafayette Inn staff should have very good interpersonal skills that include practicing the utmost
discretion and confidentiality, being able to work collaboratively with other College staff, being pleasant and accommodating to guests, and being responsive to the needs of the Inn guests.
QUALIFICATIONS:
● Previous food service experience is preferred but not required: training will be provided.
● Knowledge of food safety practices is beneficial.
● Ability to work in a fast paced environment and handle multiple items at once.
● A friendly demeanor with excellent communication skills to interact positively with guests and team members.
● Basic computer skills are required.
● Great attitude, motivated with a strong work ethic.
● Must be able to stand/walk for most of the shift, bend, and lift.
● Be able to lift and carry items up stairs.
Other Considerations:
This is a part-time position with total weekly hours estimated at 20-25 hours per week. The front desk is staffed between the hours of 7am and 7pm, including weekends and holidays. Applicants must have weekday and weekend availability as hours may vary. A schedule will be discussed upon hiring. This position is seasonal and may experience short periods of reduced hours to accommodate business needs.
DEADLINE: Review of applications to begin immediately, and continue until the position is filled. For consideration, please email your resume and cover letter to herzoga@lafayette.edu
Lafayette College is committed to creating a diverse community: one that is inclusive and responsive, and is supportive of each and all of its faculty, students, and staff. All members of the College community share a responsibility for creating, maintaining, and developing a learning environment in which difference is valued, equity is sought, and inclusiveness is practiced. Lafayette College is an equal opportunity employer and encourages applications from women and minorities.