The Health Center is looking for a person with outstanding interpersonal skills to serve in a position that provides secretarial and clerical support to assist the operational efficiency of the Health Center. The person will be the first contact for students who wish to make appointments with a provider and must be able to maintain a warm, friendly, and professional demeanor when engaging with individuals in distress. Candidates must maintain strict confidentiality, be able to multitask, work well independently, and remain calm under pressure.
Responsibilities:
● performs receptionist duties and responds to departmental emails
● explains health services and limits of confidentiality to students, parents, faculty and staff (maintaining HIPAA compliance)
● schedules appointments and meetings and maintains calendars for providers
● coordinates complex confidential information processes, maintains electronic record-keeping system and executes data security procedures
● handles purchases, invoices and payments across various areas of the department
● orders supplies and submits work orders through the College’s on-line system
● maintains, tracks and reviews budgets in Banner
● administers surveys and generates reports
● coordinates events and activities with other campus offices
● monitors and updates department website
● designs flyers, signs and promotional materials
● provides social media and event support
● maintains knowledge of departmental procedures
● scheduling offsite/virtual appointments: Mantra Health, Circle Medical, St. Luke’s, LVHN, etc.
● coordinates and prepares travel and expense reimbursements
● submits work orders
● seeks opportunities to learn tasks within area or responsibility
Required Skills:
Preferred Qualifications:
The Health Center uses a specialized scheduling and record-keeping program; candidates should expect to become proficient with this program within a limited time – experience preferred. Experience with scheduling databases, medical records, or work in a health care provider’s office is strongly preferred as is a demonstrated ability to provide excellent customer service in high pressure situations. Evidence of proficiency with Google Workspace, Microsoft Word, Excel, Banner, WordPress, Canva, and Qualtrics are also strongly preferred.
It is the College’s intention to fill job vacancies from within the College before hiring new employees, providing employees are available with the necessary qualifications. Internal candidates who submit an application within 3 working days following the posting will be considered first. Applications from candidates not currently employed by the College will not be considered in the first 3 working days following the posting and will only be considered if there are no qualified internal applicants.
Must provide your Lafayette College ID number (L#). If you do not know your Lafayette College L number, please call Human Resources at (610) 330-5060.
Applicants should submit a cover letter, resume, and contact information for three professional references able to comment on the candidate’s ability to meet the responsibilities of this position. https://apply.interfolio.com/169894
Lafayette College is committed to creating a diverse community: one that is inclusive and responsive, and is supportive of each and all of its faculty, students, and staff. The College seeks to promote diversity in its many manifestations. These include but are not limited to race, ethnicity, socioeconomic status, gender, gender identity, sexual orientation, religion, disability, and place of origin. All members of the College community share a responsibility for creating, maintaining, and developing a learning environment in which difference is valued, equity is sought, and inclusiveness is practiced.