The Counseling Center is looking for a person with outstanding interpersonal skills to serve in a position that provides secretarial and clerical support to assist the operational efficiency of the Counseling Center. The person will be the first contact for students who wish to make counseling appointments with the staff counselors and must be able to maintain a warm, friendly, and professional demeanor when engaging with individuals in distress. Candidates must maintain strict confidentiality, be able to multitask, work well independently, and remain calm under pressure.
Responsibilities:
● performs receptionist duties and responds to departmental emails
● explains mental health services and limits of confidentiality to students, parents, faculty and staff
● schedules appointments and meetings and maintains calendars for counselors
● coordinates complex confidential information processes, maintains electronic record-keeping system and executes data security procedures
● handles purchases, invoices and payments across various areas of the department
● orders supplies and submits work orders through the College’s on-line system
● maintains, tracks and reviews budgets in Banner
● administers surveys and generates reports
● coordinates events and activities with other campus offices
● monitors and updates department website
● designs flyers, signs and promotional materials
● provides social media and event support
● assists in the yearly onboarding of practicum trainees
● maintains community referral database
Required Skills:
● ability to greet all visitors in a professional, courteous and timely manner
● excellent interpersonal and professional communication skills
● experience maintaining a high level of confidentiality
● evidences sound decision-making and consults appropriately
● works well as part of a team valuing others’ differing perspectives
● excellent organizational skills in routine and non-routine situations
● accuracy and attention to detail
● ability to multitask
Preferred Qualifications:
The Counseling Center uses a specialized scheduling and record-keeping program; candidates should expect to become proficient with this program within a limited time – experience preferred. Experience with scheduling databases, medical records, or work in a health care provider’s office is strongly preferred as is a demonstrated ability to provide excellent customer service in high pressure situations. Evidence of proficiency with Google Workspace, Microsoft Word, Excel, Banner, WordPress, Canva, and Qualtrics are also strongly preferred.
Application instructions:
It is the College’s intention to fill job vacancies from within the College before hiring new employees, providing employees are available with the necessary qualifications. Internal candidates who submit an application within 3 working days following the posting will be considered first. Applications from candidates not currently employed by the College will not be considered in the first 3 working days following the posting and will only be considered if there are no qualified internal applicants.
Must provide your Lafayette College ID number (L#). If you do not know your Lafayette College L number, please call Human Resources at (610) 330-5060.
Applicants should submit a cover letter, resume, and contact information for three professional references able to comment on the candidate’s ability to meet the responsibilities of this position. https://apply.interfolio.com/168411
Lafayette is deeply committed to creating a diverse community, one that is responsive inclusive and is supportive of each and all of its faculty, students, and staff. All members of the College community share in the responsibility for creating, maintaining, and developing a learning environment in which difference is valued, equity is sought, and inclusiveness is practiced. All Lafayette operations reflect the College’s commitment to Diversity, Equity, Access, and Inclusion (DEAI) initiatives, and Lafayette welcomes applicants from diverse backgrounds.