Responsibilities:
• Primary contact for all incoming telephone calls and voicemails
• Assess the question/problem and determine the appropriate director contact
• Determine student and/or parent need and assist with the maintenance of office calendars.
• Monitor the Financial Aid Office email account and respond appropriately
• Assist with the coordination of department workflow.
• Demonstrates strong customer service behaviors
• Accuracy and attention to detail
• Demonstrates the ability to multitask
• Exhibits organizational skills in routine situations
• Excellent interpersonal and professional communication skills
• Demonstrated maintenance of a high level of confidentiality
• Answer/discuss questions about individual financial aid student requirements, award information, and financial aid policies
• Hire, train, schedule, and supervise FWS student assistants daily
• Responsible for purchases, payment of invoices, and purchase orders/requisitions of outside contractors
• Handle and distribute incoming mail/faxes
• Prepare the agenda for weekly/biweekly meetings
• Responsible for note-taking and preparation of completed minutes of weekly/biweekly staff meetings
• Primary coordinator for the review, evaluation, and preparation of each student’s financial aid application associated with the incoming freshman class and all upper-class applications
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
• Prior related work experience
• Associate degree, certification, or equivalent combination of education and experience
• Proficiency at the basic/intermediate level for Microsoft Office
• Experience meeting deadlines
• Research capabilities
• Knowledge of databases
• Experience working independently
• Experience performing routine online research
• Knowledge of basic office procedures
• Experience working with budgets
• Regularly demonstrates ability to learn and use new computer and web-based applications and products essential to department functions (e.g., Microsoft Office, FAMIS, Maxient, Qualtrics, Career Vault, Google Suite, Emburse, Banner, electronic data records, etc.)
PREFERRED QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Experience in higher education
It is the College’s intention to fill job vacancies from within the College before hiring new employees, providing employees are available with the necessary qualifications. Internal candidates who submit an application within 3 working days following the posting will be considered first. Applications from candidates not currently employed by the College will not be considered in the first 3 working days following the posting and will only be considered if there are no qualified internal applicants. Must provide your Lafayette College ID number (L#). If you do not know your Lafayette College L number, please call Human Resources at (610) 330-5060.
– Applicants should submit a cover letter, resume, and contact information for three professional references able to comment on the candidate’s ability to meet the responsibilities of this position. https://apply.interfolio.com/168027
Lafayette is deeply committed to creating a diverse community, one that is responsive inclusive and is supportive of each and all of its faculty, students, and staff. All members of the College community share in the responsibility for creating, maintaining, and developing a learning environment in which difference is valued, equity is sought, and inclusiveness is practiced. All Lafayette operations reflect the College’s commitment to Diversity, Equity, Access, and Inclusion (DEAI) initiatives, and Lafayette welcomes applicants from diverse backgrounds.