The Director of Volunteer Management reports to the Senior Director of Alumni Engagement and is responsible for managing all aspects of volunteer management, including creating a robust volunteer pipeline, developing and leading volunteer training initiatives, building a continuum of volunteer opportunities ranging from one hour to several year commitments, providing logistical support for the Lafayette College Alumni Association Board, supporting affinity programs, as well as any initiatives determined by the Senior Director of Alumni Engagement. They will lead efforts to empower volunteers to represent their voices as a part of the Lafayette College community and fabric, and they will work to make sure more diverse voices are heard and represent the demographic of the current Lafayette College community. They work closely with the individual staff members for each group and work collectively with those staff members to establish standard procedures across all alumni volunteer programs.
The ideal candidate for this role has experience in volunteer management; marketing, advertising, or public relations/account management. Expertise on how to manipulate data and develop actionable analytics is critical. Attention to detail, familiarity with new technologies, ability to manage several high- visibility projects simultaneously, and an entrepreneurial mindset are imperative. Digital and social media fluency is an expectation for all alumni engagement professionals. All members of the team are expected to support Lafayette College and the Advancement Team’s key initiatives, major events, projects, and strategic goals.
JOB DUTIES AND RESPONSIBILITIES
Essential roles and responsibilities for this position include creation and oversight of the following areas:
Volunteer Opportunities
● Provide high-level engagement opportunities for alumni, parents, and friends who are not currently part of the volunteer group
● Grow high-level engagement opportunities for volunteers currently part of the volunteer pipeline and steward them towards larger volunteer commitments
● Identify and match volunteers with high-reward/high-impact activities based on their professional expertise, their alumni connections, and their personal preferences
● Develop trusting relationships with alumni to help advance their relationships with Lafayette College
● Conduct external visits with current and prospective volunteers
● Create and facilitate unique opportunities for each volunteer and groups of like-minded volunteers to engage and remain excited about Lafayette College
● Develop and implement volunteer engagement metrics Volunteer Pipeline
● Work with internal and campus-wide colleagues to create a model for managing the volunteer pipeline
● Useg metrics to determine key areas of need and opportunities for volunteer engagement
● Represent alumni and family engagement in discussions around volunteer management, and through these discussions determine how to best support their needs and the needs of Lafayette alumni
● Cultivate relationships to build a pipeline of volunteers that represent the diverse backgrounds and needs of Lafayette College
Volunteer Training
● Build a program that works with the advancement division to identify key volunteers
● Establish and maintain a training program, including a volunteer handbook, that is used to welcome and onboard all new volunteers
● Create a regular management process for all volunteers, whether new or returning
● Ensure that web content is up to date with current officers, programs, meeting schedules and notes, etc.
● Maintain and grow an online volunteer experience educating alumni about volunteer opportunities, time commitments, and growth pathways
● Design and maintain a robust relationship management system Alumni Association Board
● Work in collaboration with the Senior Director of Alumni Engagement in strategic and logistical needs of the Alumni Association Board (AAB)
● Prepare meeting notes and manage member correspondence
● Arrange for meeting locations and all details surrounding these meetings, both regionally and on-campus
● Establish a process to nominate new members to the AAB
● Work with the AAB on approval of new members, and create an onboarding process for new members in their first year
● Lead strategy within the AAB to build a nominations committee, process and selection criteria
● Cultivate relationships to help identify new members to the AAB Affinities
● Build strategic support of affinity programming volunteers and support members of the alumni engagement team in their respective oversight areas
● Identify lead volunteers for cultural and professional affinities.
● Manage all logistical needs of key affinities as identified by the Senior Director of Alumni Engagement.
● Grow engagement opportunities and build volunteer support within these key affinities Volunteer Awards
● Coordinate annual award nominations and selection process with Advancement colleagues
● Develop a standardized vetting and interview process that could use Zoom or other communication technologies
● Oversee and implement awards ceremonies
REQUIRED QUALIFICATIONS
Education, Experience and Knowledge:
● Bachelor’s degree, Masters preferred, in a relevant field (such as Communications, Marketing, or Event Management)
● Five to seven years of higher education experience
KEY COMPETENCIES
● Strong organizational skills with attention to detail.
● Excellent interpersonal and communication skills.
● Experience in event planning and coordination.
● Ability to work collaboratively across departments.
● Financial acumen and budget management experience.
● Familiarity with alumni engagement strategies and best practices.
Submit letter of interest, resume and contact information for three references online. Review of applications will begin immediately and continue until the position is filled. http://apply.interfolio.com/159712
Lafayette College is committed to creating a diverse community: one that is inclusive and responsive, and is supportive of each and all of its faculty, students, and staff. The College seeks to promote diversity in its many manifestations. These include but are not limited to race, ethnicity, socioeconomic status, gender, gender identity, sexual orientation, religion, disability, and place of origin. All members of the College community share a responsibility for creating, maintaining, and developing a learning environment in which difference is valued, equity is sought, and inclusiveness is practiced.