Under supervision of the Assistant Director, Supervisors, Associate Director – Chief of Police, and Director of Public Safety, the public safety dispatcher position involves answering the telephone, getting a location and sending appropriate response units to calls for service. Depending on the type of call, the dispatcher will need to dispatch police, security, fire, emergency medical and other public safety services. The public safety dispatcher must possess the ability to handle both a task-oriented duties and people-oriented duties as well as multi-tasking and remain focused under potentially stressful situations. In addition, a dispatcher must possess problem-solving and critical thinking abilities, and be able to function independently or as part of a team.

Note: The definition and examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job description. Conversely, all duties performed on job may not be listed.

Duties and Responsibilities:
• Receive and document calls for services, and dispatch officers as needed.
• Analyze the nature of various security, safety and emergency situations, responding in accordance with policy and procedure. Carry out orders and responses to emergencies with accuracy and efficiency.
• Maintain accurate dispatching records; utilizing Blotter Entry System for all calls, including lockouts, transports, security checks, etc. Also, issue a case number for all Offense Reports.
• Operate Department of Public Safety equipment (Equipment must be monitored at all times.)
o Two-way radio
o Monitor Simplex TrueSite computer system for all burglar, fire, panic alarms, low temperature alarms and miscellaneous alarms
o Monitor CCTV (closed circuit TV cameras) as needed.
o Electronic access computer for unlocking/locking doors, disabling prop alarms, deactivating lost electronic access FOBs.
o Salto FOB System
• Issue equipment to all staff members at shift change. Maintain inventory, using log, of all equipment issued including master key rings, radios, flashlights, etc.
• Issue a case number for all found property

Qualifications:

1. High School Diploma
2. Ability to speak clearly and concisely during both telephone and radio communications.
3. Ability to deal with the public in a polite and tactful manner. Ability to maintain composure during emergency situations.
4. Basic computer skills
5. Detail oriented and attention to accuracy essential
6. Good multi-tasking skills
7. APCO Certification desirable (Must successfully complete the APCO Public Safety Telecommunicator 1, Seventh Edition training course in a timely manner, if not previously certified.)

Please provide cover letter, resume and contact information for three references. http://apply.interfolio.com/145455

Lafayette is deeply committed to creating a diverse community, one that is inclusive and responsive, and is supportive of each and all of its faculty, students, and staff. All members of the College community share in the responsibility for creating, maintaining, and developing a learning environment in which difference is valued, equity is sought, and inclusiveness is practiced. All Lafayette operations reflect the College’s commitment to diversity, equity, access, and inclusion (DEAI) initiatives, and Lafayette welcomes applicants from diverse backgrounds.